Store Policies

Thank you for visiting our website and shop! If you have any questions or concerns that are not addressed below please feel free to contact us. By purchasing from our online shop you are agreeing to the policies and terms below.

Payment and Tax

Payment is accepted via PayPal, although some invoices for custom work or repairs may be sent via Square.  You do not need a PayPal or Square account to make payments, and they both accept MasterCard, Visa, Discover, and American Express. Our studio is based in Massachusetts, so all residents of Massachusetts will be charged a 6.25% sales tax on top of their total purchase.

Shipping

For all items purchased in our online shop, we ship within 3 business days after payment is received via USPS Priority Mail, with tracking, to the address you provide at checkout. If you would prefer a different shipping method, or would like to add extra insurance to your order (up to $50 insurance is already included), please let us know using the “Order Notes” box on the checkout form.

All items will be packaged in a small gift/jewelry box, along with an anti-tarnish strip to help keep it looking new longer, and a small jewelry polishing pad. We recommend that you store your jewelry in a sealed plastic bag with the anti-tarnish strip for best results when you’re not wearing it.

We do our very best to provide secure packaging for each item, we want it to arrive safely and quickly. In the off chance that anything happens to the item during shipping please contact us right away so we can try to work something out.

Custom Orders

We do often take requests for custom work to be created, so please feel free to contact us anytime if you’d like to discuss a future project. You can see some  previous custom pieces here for a few examples of what has been created for other clients.

Communications will happen often during the custom order process, and photos of the item will be sent to the customer before it is shipped out so that they can see exactly what they will receive, and ensure that we are both on the same page with the piece. After a price and design has been agreed upon, a non-refundable 50% deposit will be required before any work is started, and an invoice will be sent to you at your specified email address.

A typical custom order requires 8 weeks from the time the deposit is received until completion of the project. Since each project is unique, the amount of time needed could be more or less depending on the complexity of the piece and how long it could take to obtain certain materials (specific stones for example). An estimate will be given at the time the proposal and invoice for the deposit is sent.

Once the piece is complete and you have seen photos of it, the remaining balance and the shipping costs will be invoiced to you, and must be paid before the item is sent out.

Refunds and Exchanges

We hope that you are happy with your purchase, but if for some reason you are not please let us know right away so we can work out a solution.

For all items purchased in the online shop, returns or exchanges (with an item of equal or lesser value) may be made within 7 days after you receive your order, provided that the items you want to exchange or return are in their original condition and packaging. In the event of a return, you will be refunded your original total payment, minus the shipping costs. For exchanges, all shipping costs are the responsibility of the customer. All refunds will be administered via Paypal.

For custom orders, the 50% deposit is non-refundable because the piece was made specifically for the requesting customer. We really want our customers to be happy with their pieces, and will work closely with them to ensure they are. If for some reason the customer is unhappy upon receiving their custom order, we will figure out a solution together. This could involve reworking the piece at a further cost to cover additional materials and time, or allowing the item to be sent back for a 50% refund, minus shipping costs.

Repairs

We work very hard to ensure that the items we’re selling are well-crafted, but sometimes things simply just break. If a piece is delicate or made of fragile materials such as mother of pearl, pearls, or certain semi-precious stones, the piece should be treated very carefully. Repairs to elements like these may be charged a fee determined on a case by case basis.

If a metal piece breaks within 45 days of purchase due to a flaw in craftsmanship (a solder seam breaks, a chain link pops open or a casting cracks), please get in touch with us right away. Most often we will be able to fix it free of charge.

Copyright

All images on this site are © DaVine Jewelry, all rights reserved.